dkwon Terms and Conditions

1 Introduction and Definitions

dkwon is an online gaming and entertainment platform providing services to users in Bangladesh. In these terms, "we", "our" or "dkwon" refers to the authority operating this platform. "You", "user" or "member" refers to any person registered on this platform.

"Services" refers to all gaming, betting, competitions and related features available on the dkwon platform. "Account" refers to a user's personal registered profile through which they access the platform's services.

"Bonus funds" refers to promotional credits granted by dkwon that may be converted to real money subject to specific wagering requirements. These terms may change at any time, and continued use of the platform after any change will be considered acceptance of the updated terms.

2 Eligibility and Registration

To participate on the dkwon platform, you must meet the following eligibility requirements:

• You must be 21 years of age or older.
• You must be a legal resident of Bangladesh.
• All information you provide must be accurate, truthful and complete.
• Each person may open only one account. If a person holds multiple accounts, they will be cancelled and all funds may be forfeited.
• Accounts are non-transferable. You may not operate an account on behalf of another person or transfer your own account to someone else.
• If a close relative or family member already holds an account, registering separately is entirely permitted.

If any information provided at registration changes, you must notify our support team immediately. We reserve the right to cancel accounts where false information has been provided.

3 Account Security and Management

It is your responsibility to keep your account login details completely confidential. You will be held responsible for all activity carried out through your account, whether authorised or not. If you believe unauthorised access to your account has occurred, contact our 24/7 live chat support immediately.

We may request identity verification (KYC) from time to time. This verification must be completed by providing a National ID card, passport or birth registration certificate. Withdrawals may be on hold until the verification process is complete.

• Change your account password regularly and do not share it with anyone.
• If you log in from a public or shared device, log out at the end of the session.
• If you notice any suspicious activity, notify our support team immediately.

4 Deposit and Withdrawal Policy

The following policies apply to deposits and withdrawals on the dkwon platform:

• Minimum Deposit: A minimum of ৳200 can be deposited via each method.
• Minimum Withdrawal: A minimum of ৳1,000 can be withdrawn.
• Withdrawal Time: Withdrawals are generally processed within 1 hour of a successful request.
• Methods: Deposits and withdrawals can be made via bKash, Nagad, Rocket and bank transfer.
• If any active bonus wagering requirement exists on the account at the time of withdrawal, it must be fulfilled first.
• It is recommended that the withdrawal method match the deposit method. Additional verification may be required for withdrawals via a different method.
• Withdrawals to third-party accounts are not permitted. Funds must be sent to the registered user's own account.

We reserve the right to conduct additional verification for any suspicious transactions. Any suspicious activity may be reported to the relevant authorities under anti-money laundering regulations.

5 Bonus and Promotion Policy

dkwon offers various bonuses and promotional offers. These offers have their own specific terms and conditions that apply alongside the main terms. Key information about the welcome bonus is provided below:

• Welcome Bonus: 100% bonus on the first deposit — up to ৳5,000.
• Wagering Requirement: Bonus funds must be wagered 15 times before withdrawal.
• Bonuses apply to eligible Bangladeshi users only.
• Any attempt to claim bonuses by opening multiple accounts from the same household, device or IP address will result in cancellation.
• Bonus funds cannot be withdrawn directly; only real winnings earned after meeting the wagering requirement are withdrawable.
• If the wagering requirement is not met before the bonus period expires, the bonus funds will be cancelled.
• dkwon reserves the right to modify, suspend or cancel any bonus offer at any time.

Under the VIP program, weekly cashback benefits are available across five tiers: Bronze, Silver, Gold, Platinum and Diamond. Moving to a higher tier unlocks greater benefits and cashback.

9 Responsible Gaming

dkwon places the highest priority on responsible gaming. Gaming is an entertainment activity and we are committed to ensuring it never becomes a cause of financial or mental hardship. Our platform is for users aged 21 and above only.

• You can set your own daily, weekly or monthly deposit limits.
• If you feel it is needed, contact our support team to request a temporary break or permanent closure.
• For more information on responsible gaming, visit our Responsible Gaming page.
• If you have any concerns, contact us via 24/7 live chat or at [email protected].

12 Intellectual Property and Copyright

All content, designs, logos, graphics, software and information on the dkwon platform are protected under our intellectual property rights. Copying, distributing, republishing or using this content for commercial purposes without our prior written permission is strictly prohibited.

• Viewing and using platform information for personal and non-commercial purposes is permitted.
• Games from third-party providers are operated under their own licensing agreements.
• Using our trademarks or brand elements without permission is a violation of intellectual property law.

13 Disclaimer and Limitations

The dkwon platform is provided on an "as is" basis. We are not responsible for the following:

• Game interruptions caused by loss of internet connection or technical disruptions.
• System issues or software errors from third-party providers.
• Any damage caused by your device or network.
• Unforeseen circumstances or Force Majeure events.
• Financial losses resulting from a user's own gaming decisions.

Our liability is at all times limited to your actual account balance. We are not liable for indirect, incidental or consequential losses.

14 Changes to Terms

dkwon reserves the right to modify these terms and conditions at any time. After any change, a notice will be published on the platform stating the date of the change. Continued use of the platform after a change will be considered automatic acceptance of the updated terms.

For significant changes, we will endeavour to send advance notice to your registered email address. However, it is the user's own responsibility to stay updated on all changes.